- ORDER TIMELINES -
The majority of items are made to order. For a list of ready to ship items please visit the "ready to ship section". Many of the items in the ready to ship section can be adjusted to size but will be final sale. Sizing adjustments will add 5 business days before shipping. The made to order timeline typically takes 4-5 weeks to complete before shipping. This time frame allows for the making of your piece along with sizing requests and necessary quality control. This time does not include the transit time for shipping.
If you are in need of a piece in a shorter time frame, please make contact. We may be able to accommodate some rush requests. However, an additional fee may apply.
- RING SIZE -
Before ordering, it is good to be sure of your ring size. It is recommended that you stop by your local jewelry store obtain the correct size. Try and have your finger sized by instruments that closely match the width of the ring you would like to purchase. If you have time, getting sized by two jewelry stores is the most accurate and can give a correct average as measuring devices can vary slightly.
If the ring is a surprise, and you have a rough idea of size but not sure, for most rings it is best to pick a size that is slightly bigger. Reason being, if you do need the ring resized it will be a less expensive adjustment going down in size as opposed to going up.
- ETERNITY BANDS -
Eternity bands ( bands with diamonds all around) cannot typically be resized and it is very important these be ordered in the correct size. However, there may be options to change it within a 1/4 size. Please make contact if you have any questions regarding re-sizing or ordering these bands.
- DISCLAIMER ABOUT SIZING -
While ring measuring devices should be universal, they have been known to vary up to a 1/4 size between measuring instruments. If you concerned about this, the likelihood of this happening can be reduced with 2 measurements. It is important to note finger sizes can fluctuate slightly due to time of day, weather, temperature and diet. That said, it is good to take a measurement when you feel your body is in a normal state. Typically not after working out or after a night of salty food and drinking. If you are unable to access a jeweler a ring sizer can be ordered here through Amazon. Our measuring devices are synced with that particular set to insure accurate measurement. We can only be responsible for making the ring specified size upon time of order.
- RESIZING -
In the event you ordered the incorrect ring size, we can re-size it for a small fee plus return shipping. Re-sizing fees are relative to the amount of adjustment and thickness of the metal. Please email firstname.lastname@example.org for more information.
- ORDER CANCELLATIONS AND MODIFICATIONS -
Cancellation of orders, or modifications to an order such as change in finger size, must be made within 48 hours of the time the order was placed. In the rare occasion the piece was already shipped out within that 48 hours, the refund will be made once the item is returned, less all shipping costs. If the order was already shipped and the sizing instructions need to be changed, the customer is responsible for all shipping costs and additional costs that may be related to re-sizing. Please see return policies regarding shipping instructions.